When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your personal advisor, download a claim form below, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
FOLLOW THESE STEPS TO REGISTER YOUR CLAIM:
Report the event to the police if someone's been hurt, in the case of an accident or in the event of any criminal act such as theft.
DO NOT admit fault, liability, responsibility or make any offers or payments.
Download the relevant claim form, or request one from us.
Complete the form in full and e-mail it to email@example.com.
Very Important: You must send us your claim form within 30 days of the incident.
GRIB Claims direct line: 044 382 0550 GRIB Claims e-mail: firstname.lastname@example.org
WHO DO YOU PHONE WHEN THINGS GO WRONG AT THE WEEKEND?
Your insurer's Roadside or Home Assist Call Centre should be open 24 hours a day.
You can call them for roadside assistance following a car accident, or to help with
plumbing, electrical or locksmith emergencies.
Their numbers are as follows:
HOLLARD Global Assist: 0800 333 706
SANTAM SOS: 0860 505 911
OLD MUTUAL Swiftcare: 0860 247 365
ZENITH Assist Services: 0860 449 000
You can also request a call back by filling in the contact form below.
Sandra will steer your claims process from start to finish, while keeping you updated on its progress.
SUBMIT YOUR CLAIM
What should I do in the event of a car accident?
1. Obtain all relevant information from the other parties involved in the accident including:
2. If possible, take photos of the accident scene with any available camera e.g. your cell phone.
3. Obtain contact and personal details of any witnesses to the accident. 4. Report the accident to the South African Police Services and obtain a case number and a police report if you're claiming for a 3rd party collision.
House Contents Section
DOWNLOAD YOUR CLAIM FORM
The main point here is to gather as much information as possible so that we process your claim smoothly. If you contact us to follow up on the status of your claim, always have your claim number on hand.
And finally, always familiarise yourself with your Policy Wording. Make sure you understand what you are covered for and what excesses apply for your various types of cover. If you have any questions, or if you need a copy of your Policy Schedule, please contact us on 044 382 0550. We'll be happy to help.
What you need to know ... These are just some of the most frequently asked questions we receive about the Claims Process.