We believe you should always have a positive claims experience. We aim for a speedy turnaround time and want the process to be as easy and stress-free
for you as possible.

Submit Your Claim to Sandra ASAP.


When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your personal advisor, download a claim form below, or contact us directly regarding your claim.

Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.



FOLLOW THESE STEPS TO REGISTER YOUR CLAIM:

Report the event to the police if someone's been hurt, in the case of an accident or in the event of any criminal act such as theft.
DO NOT admit fault, liability, responsibility or make any offers or payments.
Download the relevant claim form, or request one from us.
Complete the form in full and e-mail it to claims@grib.co.za.
Very Important: You must send us your claim form within 30 days of the incident.

GRIB Claims direct line: 044 382 0550
GRIB Claims e-mail: claims@grib.co.za




WHO DO YOU PHONE WHEN THINGS GO WRONG AT THE WEEKEND?

Your insurer's Roadside or Home Assist Call Centre should be open 24 hours a day.
You can call them for roadside assistance following a car accident, or to help with
plumbing, electrical or locksmith emergencies.

Their numbers are as follows:

HOLLARD Global Assist: 0800 333 706

SANTAM SOS: 0860 505 911

OLD MUTUAL Swiftcare: 0860 247 365

ZENITH Assist Services: 0860 449 000

You can also request a call back by filling in the contact form below.
Sandra will steer your claims process from start to finish, while keeping you updated on its progress.

SUBMIT YOUR CLAIM



PERSONALCOMMERCIAL

What should I do in the event of a car accident?

1. Obtain all relevant information from the other parties involved in the accident including:

  • Full Name
  • Identification number
  • Postal and Residential Address
  • Contact details (obtain at least 2 different numbers)
  • Their Insurance details
  • Car make, model and registration number
  • Date, time and place of accident.

  • 2. If possible, take photos of the accident scene with any available camera e.g. your cell phone.
    3. Obtain contact and personal details of any witnesses to the accident.
    4. Report the accident to the South African Police Services and obtain a case number and a police report if you're claiming for a 3rd party collision.

    House Contents Section

    Please Supply:

  • Fully Completed Claim Form
  • Quotations for replacement/ repair of claimed items
  • Proof of ownership / valuations of stolen items – Jewellery items etc..
  • Damage report from service provider stating cause of damage – On repairable items (Lightning/Power-surge or accidental damage)

  • Buildings Section

    Please Supply:

  • Fully Completed Claim Form
  • Quotations for replacement/ repair of claimed items
  • Proof of ownership / valuations of stolen items – Jewellery items etc..
  • Damage report from service provider stating cause of damage – On repairable items (Lightning/Power-surge or accidental damage)
  • DOWNLOAD YOUR CLAIM FORM

    The main point here is to gather as much information as possible so that we process your claim smoothly. If you contact us to follow up on the status of your claim, always have your claim number on hand.

    And finally, always familiarise yourself with your Policy Wording. Make sure you understand what you are covered for and what excesses apply for your various types of cover. If you have any questions, or if you need a copy of your Policy Schedule, please contact us on 044 382 0550. We'll be happy to help.

    FAQs

    What you need to know ...
    These are just some of the most frequently asked questions we receive about the Claims Process.

    1Will I have to pay anything when I make a claim?
    Yes, there is an excess payable regardless of your vehicle type and regardless of whether it was your fault or not. The excess amount is always stated in your Policy Schedule.
    2Do I have to submit a claim within a certain time period?
    You MUST submit your claim within 30 days of the date of the event that triggered the claim. We do advise, however, that you submit your claim as quickly as possible as further losses can easily be prevented by the prompt submission of claims. For example: if you live at the coast and don't fix accident damage to your vehicle, the damaged area may start to rust.
    3How long will it take for my claim to be processed?
    This depends on the type and complexity of your claim. When you submit your claim, your claims consultant should be able to give you more information on how long it will take for processing. You’ll also be kept up to date on the status of your claim every step of the way.
    4Who can I contact to enquire about the status of my claim?
    The claims consultant who helped you register your claim will be your contact person throughout the claims process. They will keep you updated via e-mail, telephone or SMS, just let us know what you prefer.