

2 min read
Being involved in a car accident is stressful and often overwhelming. In those first few moments, it is easy to panic and forget what to do. Having a clear plan helps protect both your safety and your insurance claim.
Most insurance policies include 24-hour roadside assistance (an optional benefit available). These services can dispatch a tow truck, arrange safe transport, and guide you through the next steps. It is important to use the assistance number and only accept services from the preferred provider.
Week days 08:30 – 16:30:
Contact our claims department on 044 382 0550 or WhatsApp them on 066 121 8892
After hours and weekends:
Save these numbers on your phone or keep them in your car:
Even if you believe you were at fault, never admit liability at the scene. The insurer, after assessing all facts and reports, will determine who is responsible. A premature admission could prejudice your cover.
Your broker will guide you through the claim process.
Your claims broker consultant will send you the applicable claims form for completion.
You will be required to submit the following documents along with the claims form:
Provide all requested information promptly so repairs and settlements are not delayed.
Accidents happen, but how you handle them makes all the difference. Remember: stay calm, ensure safety, gather details, don’t admit liability, and contact roadside assistance. Your insurance team is here to help you through the process.
* This article is provided for informational purposes only and should not be construed as legal or financial advice.